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Spectrum’s Accreditation Project has begun
and will be a focus for the whole organization over the next 10 months
as we prepare for a complete survey of our services in March 2006.
Process Documentation Update:
Our Process Documenter, Lisa Warren, is documenting
all aspects of the “flow of operations” at Spectrum - all of the
policies, procedures and tasks for all levels of the organization, from
administration and finance, to human resources, to direct services. The
end result will be a comprehensive operations manual that we’ll use to
compare our existing systems to the CARF standards. Documenting our
existing processes will help focus our time and energy on changing only
those areas that need to change in order to satisfy CARF. Our goal is
to preserve as much flexibility as we can, not to become more a
bureaucratic organization.
Individual planning
One of the basic requirements of CARF, and of our
funders, is that each person in our services needs to have an
individualized plan that outlines goals and expected outcomes for their
service. The plan needs to be reviewed on a regular basis and updated
once a year. Some people follow the MCFD Personal Service Plan (PSP)
format for their planning meetings, while others use PATHs or other
formats. We encourage people to follow a format they feel comfortable
with. We realize that not everyone is comfortable having big,
structured meetings. The important thing is that decisions get
documented and that there is a plan in place that outlines the
individual’s goals and priorities.
The program manager is responsible for organizing
the annual planning meetings, and for helping the person to identify
goals and strategies for achieving their goals. The manager and staff
track progress on the individual plans through in-house daily recording,
ongoing communication with the individual and family, team meetings, and
quarterly reports.
We had an all-managers meeting in April to discuss
individual planning. The managers went back to their programs to start
reviewing the plans that are currently in place for each individual.
Later this month, we’ll be having a follow-up meeting to talk more about
different types of planning meetings and how to write up meaningful goal
statements.
Open Forum – June 30th at Bonsor Recreation Centre
We’ll be holding an open forum for people to learn more about accreditation. Please join us at the Bonsor Recreation Centre on Thursday, June 30th at 7:00 p.m. (upstairs – multipurpose room). Bonsor is located across from the Bay at Metrotown, just behind the Metrotown skytrain station.
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