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Community Living BC | Support for Adults with Developmental Disabilities, Autism and FASD CLBC UPDATE

Join CLBC’s final COVID-19 update for service providers and home sharing providers on Friday, May 5 from 10-11am

Please join our final MS Teams COVID-19 update on Friday, May 5 to receive the latest COVID-19 health and safety information from Dr. Daniele Behn Smith, Deputy Provincial Health Officer. The link and call information are below.Speakers on this call will include:

  • Ross Chilton, CEO, Community Living BC
  • Dr. Daniele Behn Smith, Deputy Provincial Health Officer
  • Moderator Brenda Gillette, CEO, BC CEO Network

When: Friday, May 5, 2023Time: 10-11 a.m. (Pacific Daylight Time) Please send your questions for Dr. Behn Smith and CLBC by noon on Wednesday, May 3 to with the subject line: MAY 5 COVID CALL.CLBC will use the online virtual meeting platform MS Teams for this update. Please use the following MS Teams link or call-in telephone numbers to join the call:

Microsoft Teams meetingJoin on your computer, mobile app or room deviceClick here to join the meetingMeeting ID: 284 148 275 921Passcode: PM7s7hDownload Teams | Join on the webOr call in (audio only)+1 778-401-6289,,496833037#   Canada, VictoriaPhone Conference ID: 496 833 037#Find a local number | Reset PINToll-free (audio only): 1-888-600-3289Learn More | Meeting options



Emergency Travel Assistance provider is changing

Effective July 1, 2023, the emergency out-of-country and out-of-province travel assistance provider, will change to Global Excel Management (GEM). GEM will replace Allianz Global Assistance (Allianz). The goal is to ensure an easy transition.

What this means:

Allianz will continue to manage claims incurred prior to July 1, 2023 for the remainder of 2023.

Plan members can download their new travel card on or the my Sun Life mobile app on or after July 1, 2023. There will be no change to your coverage. And since the telephone numbers remain the same, there’s no impact if a plan member hasn’t downloaded their new travel card yet.

As of July 1, 2023 when plan members log in to or my Sun Life mobile app, you will receive a prompt to download the new travel card.

Sunlife will send an email beginning July 4, 2023 to all plan members with ETA coverage, if they have your email on file. Plan members will also have access to a website where claims can be submitted and tracked.

If you have any questions regarding Travel Benefits, please email HR at 


Community Living BC | Support for Adults with Developmental Disabilities, Autism and FASD CLBC UPDATE

Join CLBC’s final COVID-19 call on May 2nd for individuals and families

Please join the final COVID-19 update call on Tuesday, May 2nd, from 12 – 1pm (Pacific Daylight Time) to receive the latest health and safety information from Dr. Daniele Behn Smith, Deputy Provincial Health Officer. The link for this call is down below.

When: Tuesday, May 2nd, 2023

Time: 12 – 1pm Pacific Daylight Time

Speakers on this call will include:

  • Michael J. Prince, Call moderator and Chair, CLBC Board
  • Ross Chilton, CEO, Community Living BC
  • Dr. Daniele Behn Smith, Deputy Provincial Health Officer

This meeting will be on the Microsoft Teams (MS Teams) platform so that participants can hear and see the speakers. People will also have the option to call in with a telephone. Please use the following MS Teams link or call-in telephone numbers to join the call.

Join on your computer, mobile app or room deviceClick here to join the meetingMeeting ID: 223 968 016 450Passcode: hUdfCuDownload Teams | Join on the web

Or call in (audio only)+1 778-401-6289,,169475324#   Canada, VictoriaPhone Conference ID: 169 475 324#Find a local number | Reset PINToll-free (audio only): 1-888-600-3289Learn More | Meeting options

If you have questions or would like to receive an information sheet with instructions on how to use MS Teams, please contact


Compass Works – Hospitality Training at Easter Seals House

A 22-week on the job work experience program that gives certification to obtain entry level employment in the hotel industry.

Training & Certification

Receive skills and certification training in:

  • disability management
  • upskills, essential skills, and soft-skills
  • basic computer skills for employment readiness that includes resume building, interview skills and networking
  • SuperHost, WHIMIS, FoodSafe, and Foundations of Workplace
  • job-specific skills related to housekeeping, front desk reception, and guest services with the support of a job coach.

On-The-Job Work Experience

CompassWorks runs out of Easter Seals House in Vancouver where you will learn to apply your training at the front desk, in housekeeping and guest services

Skills for Success

The skills you’ll learn will help give you the confidence and experience you need to be successful working in the hotel industry.

Job Search and Follow Up Support

Learn new skills in building your resume and sharpen your interview skills. Plus, you’ll receive follow up support with your job search.

Who Can Apply?

This program is best suited for persons with disabilities, with equal opportunities for Indigenous with disabilities.

Register Today!

Contact your local WorkBC Centre to meet with a Case Manager who will determine if you are eligible for this program.

Contact Information:

3981 Oak Street, Vancouver

Easter Seals BCY: 236-521-4608


Bc Icon - British Columbia Government Logo Transparent PNG - 1476x1345 - Free Download on NicePNGBC’s Accessibility Tool

In October 2022, the B.C government launched the Accessibility Feedback Tool (the Tool). The Tool allows individuals to report the barriers they encounter in accessing government services. The feedback received will be shared with relevant ministries and may be used to inform future accessibility plans.


VOICEMAIL: (250)940-8569



Trout Lake Artisan Pottery Sale

The Trout Lake Pottery Club is hosting an artisan pottery sale! Stop by to shop a wide selection of beautiful, locally handcrafted, one-of-a-kind pottery from the Trout Lake Pottery Club! This is the perfect place to find a special gift for the special people in your lives. The event is free to attend and no registration is required.

Where: Trout Lake Community Centre, 3360 Victoria Drive

When: 10am – 4pm, Saturday May 6th 2023


CNH’s Community Lunch on Hold

Collingwood Neighborhood House’s Community Lunch Program has currently been placed on hold due to staffing issues, until further notice. Any updates will be posted in future newsletters, so stay tuned!


Wage Equity Update # 38 – April 2023

Wage Increase effective April 9, 2023

The funding increases from government have been confirmed and we can now announce the new wage rates effective April 9, 2023. 

Retroactive to April 2022, the Province is providing funding for three increases:

–      A $0.25/hour increment for hourly pay grids.

–      A 3.24% increase to wages.

–      A Low Wage Redress (LWR) increase to provide comparability with similar positions in community health is 2.54%. 

Beginning in April 2023, the Province is providing funding for two increases:

–      A 5.5% increase to wages.

–      A Cost of Living Allowance of 1.25%. 

Because the April 2022 increases were just confirmed, you will receive a lump sum payment for the period April 9, 2022 to April 8, 2023 of approximately six percent of your earnings over that period.  We will pay the lump sum when we receive the funding from the Province. 

Effective April 9, 2023


Start Rate

1,500 Hours

3,000 Hours

4,500 Hours

Asleep Night





Awake Night










Inclusion Plus Facilitator










Additional Changes to Provincial Funding:

Mileage: The rate per kilometre is increasing from 0.50 to 0.61/km effective April 9, 2023. New mileage forms are on the Spectrum website at Human Resources / Forms. 

New Statutory Holidays: The National Day of Truth and Reconciliation has been declared a Provincial Holiday and employees will receive a day off with pay and overtime if they work on the day.  We also pay Boxing Day and Easter Monday as statutory holidays. 

Thank you for your service to the people we support to have good lives in the community. We will continue to work with you to ensure our wages, benefits and employment policies provide you with the support you need to be successful in our work.


London Drugs and TerraCycle Canada team up for a new waste recylcing program -

London Drugs Self-Serve Recycling Program

London Drugs has recently launched a self-serve recycling program at all locations, usually located near the customer service area. They are accepting the following:

  • florescent light bulbs
  • batteries
  • battles and cans
  • clean soft plastic bags
  • Styrofoam


Pros & Cons of Employee Assistance Programs | Nivati

For those receiving benefits with Spectrum, we offer our EAP (Employee Assistance Program) to provide 24/7 confidential support to our employees. If you are not currently receiving group benefits but are in need of support, please reach out to your supervisor or Human Resources at so we can provide you with accessible options of support. For immediate access to set up assistance, you can click here: Lumino VC ( OR download the app directly onto your smart device by going to the App Store and searching Lumino Health Virtual Care. The graphic is as follows and you will need your benefit group number and Access ID to set it up:
Lumino Health Virtual Care – Apps on Google Play

Improving the Employee Assistance Program (EAP) experience

Sunlife has added two new service enhancements to the Lumino Health Virtual Care EAP:

  • a new phone number for immediate support,
  • 24/7 service support by Dialogue across all Lumino Health Virtual Care products.*
New EAP phone number
  • When accessing EAP via the app is not possible:
    • Plan members can get access to immediate help through their EAP by calling 1-844-342-3327A Member Service Specialist will assess your needs and coordinate care with the appropriate resources.

Plan members are also able to access the EAP through the app or online.

New 24/7 Dialogue support*

If you or your dependents are having trouble using the app or website and need help accessing your account, they can:

 For questions regarding benefits plan information, you can

Spectrum recognizes that our teams do an incredible job of supporting people in our services. The work that each of you do is valuable and at times, difficult. Please do honor what your body/mind may be communicating. If you feel increased stress or grief, please pay attention to those signals and reach out to the EAP or us for resources of support.


2023 TD1 and TD1BC Forms

tax return form in Canada

If there are any changes to your income circumstances, please ensure to fill out the following forms for 2023 and provide them to Accounting once complete.

Please submit your completed form by email to




What is happening in Vancouver in May?

Click on the link below to see what’s happening:


Employee Referral Program Vector Art, Icons, and Graphics for Free Download

Is there anyone you know that is looking for meaningful work?

If you have a friend, family member or meet someone in the community that is interested in joining the team and you refer them to Spectrum, you could be eligible for a referral bonus!

If the person referred is hired and maintains at least 6 months of consistent employment with Spectrum, we will award a $250 Referral Bonus.

*for more information on the program, please email

We thank you for bringing us quality applicants/employees!



The art of the sword at Academie Duello is a group activity for 4-8 people; social + exercise!

They are looking for fellow introverts to find a group of people to organize smaller private classes with instead of going to the much larger drop-in classes and for a reasonable price. See for yourself what wielding a sword like in RPGs is like!

The length of each class depends on # of participants

$170 for 10 credits in one month, ~2 classes a week

1 credit = 10 minutes private lesson duration

Examples of the possible split of credits/class frequency/length depending on the number of people 

2 people = 20 credits

3 people = 30 credits

4 people = 40 credits

5 people = 50 credits

6 people = 60 credits

7 people = 70 credits

8 people = 80 credits

For anyone interested in learning more about this opportunity, please contact Sarah Woollacott at

Home – Academie Duello – Learn Swordplay

International Centre for Swordplay – Learn Longsword, Rapier, Sidesword, Polearms, Mounted Combat, Archery, martial arts, axe throwing.


Submitting Coordination of Benefits claims via the my Sun Life mobile app

Managing your benefits is easier than ever. We’re happy to share that you can now submit Coordination of Benefits claims (COB) on the my Sun Life mobile app.

You can now submit medical-related COB claims on the my Sun Life mobile app.* Plan members can continue to make COB claims involving vision, drugs, or dental online at

Changes like this are part of our ongoing mission to continually improve our digital experience.

What is Coordination of Benefits?

Coordination of Benefits is when more than one plan covers a person. COB lets plan members submit their claims and any remaining amounts to another plan. This allows them to get the maximum payment possible. This typically means an employee has coverage through their workplace plan and their spouse or partner’s workplace plan.

Check out our brochure that gives a step-by-step guide on submitting COB claims. This is accessible via the my Sun Life mobile app.


Employees can learn more about Coordination of Benefits by signing in to > Benefits centre > Coordination of Benefits.


Please call Group Benefits Client Care Centre at 1-800-361-6212, Monday to Friday,
8 a.m to 8 p.m. EST.


Ray’s Retro Friday Night Music

  • Hosted by Self Advocates of the Rockies society (SAOR)
  • Meets the third Friday of every month from 5:00pm – 6:00pm MDT / 4:00pm – 5:00pm PDT
  • Join the group on Google Meets by clicking here or dial: ‪(CA) +1 587-688-3336 PIN: ‪599 330 504#

Breaking Away from the Covid Blues with Lynnetta

  • Hosted by Self Advocates of the Rockies Society (SAOR)
  • Meets the third Wednesday of every month from 1:00pm – 2:00pm MDT / 12:00pm – 1:00pm PDT
  • Join the group on Google Meets by clicking here or dial: ‪(CA) +1 613-916-1823 PIN: ‪337 088 313#

Phone Tree

  • Hosted by Self Advocates of the Rockies Society (SAOR)
  • Every Thursday: 2:00pm – 3:00pm MDT / 1:00pm – 2:00pm PDT
  • SAOR will be holding weekly group phone calls to catch up with friends and meet new advocates from around the province.
  • To register, email or call 250-426-3393 by 3:00 pm on Wednesdays. Spots are limited to five per call so make sure to sign up to reserve your spot.


HEALTH & SAFETY COMMITTEE Hard Hat Labels - Brady Part: 42244 | Brady |


What do you do if you or someone you’ve worked with has been injured?

All Spectrum employees are covered by WorkSafe BC. Employees who sustain an injury while performing their daily work are eligible to receive compensation from WorkSafe BC. For all accidents (whether time loss occurs or not) a Workers’ Report of injury form must be completed and returned to the immediate supervisor who will forward the form to Human Resources for processing, or the employee can return the completed form directly to Human Resources. Claims submitted into WorkSafe BC must be reported within three (3) days.

Policy 9(d):

Injury/Accident Report forms can be found on our Spectrum website under Human Resources, left hand menu “Forms” or you can email and one will be emailed to you.

Reporting Helps Us To learn, grow and improve together

Accidents happen and one of the main purposes of our accident/injury reporting is to collaborate with WorkSafe BC, our teams and employees to ensure that any employee who is injured receives the proper medical care and support they may need. Our reporting process also provides an opportunity to assess our workplaces for potential hazards so we can continue to improve and determine preventative measures to mitigate future risks. Think of reporting your injury as an opportunity to help yourself and your team.

Why it is important to report an incident, even if you are feeling okay?

Even if you feel ok, there is an obligation to report potential risks or hazards to your supervisor and HR. It’s good news that you’re ok but the next person might not have that same experience. We want to ensure that we are aware of and reviewing any potential risks of injury in your places of work. We have an obligation to ensure the well-being of all employees and review and investigate any potential hazards. Please keep us informed and assist us with keeping you and our teams safe!

Most importantly remember to Take care of yourself.

Employees who take care of themselves and their own needs will be better prepared to care for others on the job.

For example:

  • Don’t accept more work than you can handle.
  • Recognize signs of stress and take the necessary steps to alleviate stress in your life.
  • Let your supervisor know if you need assistance with something.
  • Don’t place yourself or others at risk by taking on more than you are prepared for.

Enjoy your work! If you don’t, then be honest with yourself and your supervisor about it. You may need a break.

If you have any Health & Safety related questions, please email

Be Safe. Be Calm. Be Kind