Team News – March 15, 2019
Registering your Compass Card
You might want to register your Compass Card to protect your unused balance if your card is lost or stolen.
Below please find the Translink link to register your card:
- They will ask for the compass card number
- CVN code (which is on the back of the compass card)
- Card name is optional (give your card a name (e.g. John UBC – instead of a number)
Then a check “I agree to the Compass Card Terms and Conditions of Use for creating an account”
Then follow the prompts.
Municipal Pension Plan
Have you heard about our new monthly, free webinar Hot Topic? Focused on a different topic each month, you’ll learn about timely topics that will answer your questions so you can succeed at pension administration.
Join us Thursday, March 21 from 11 a.m. – 12 p.m.:
- Learn more about the retirement process:
- Share with us and other employers
- Pain points
- Tips on how you have streamlined this process
- What tools you find most valuable when reviewing and confirming reports
- Ask questions
To register, email email@example.com
Please share this invitation to staff or colleagues who might like to participate.
- Section 4 of the Employer Instruction Manual
If you have any questions please send an email to firstname.lastname@example.org.
Your pension experience… we make it easy!
We’re making the online experience better for members In March, here’s what we’re adding on mySunLife.ca to make us even easier to do business with for you and your employees.
Pre-populating information on the Plan Member Disability Claim statement
We’re making the form easier to complete by pre-populating the employee’s address, member ID and policy number. The fields can be edited in case they’ve moved and need to update their address. Don’t miss out! You can give your employees the ability to submit online by using the standard Plan Member Disability Claim statement rather than a customized one. If your custom form includes only your policy number, company name and/or logo, talk to your Sun Life representative about changing to the standard form.
Linking to missing forms
To process a disability claim, we need information from you, the employee and the attending physician. If information is missing, we “pend” the claim. Now, when we’re missing information, we will let employees know what we need and we will provide a link to the missing form.
Our work improving the digital disability experience will continue in 2019 with improvements to the Group Benefits Absence and Disability application on the Plan Sponsor website. Watch for more details.
Employee Benefits Update:
As previously communicated, effective January 1, 2019 we have transitioned our benefit program to Sun Life Financial.
Your new Sun Life benefit packages and wallet ID card(s) were mailed to each home address on file. If you’ve yet to receive these items. Please let us know.
The welcome packages provide information on how to get setup online for enhanced plan member access and enhanced mobile app services as well as electronic claim submission services. A digital copy of the booklet has been provided to us if you want to review the information.
REMINDER: Claims Incurred Prior to January 1, 2019
Our current benefit program with GroupHealth and Manulife terminated on January 1, 2019. It is important that you submit any claims incurred before January 1st to GroupHealth and Manulife within 90 days (by March 31, 2019). Online services through Manulife will be discontinued after January 1st, however, manual claim submission by paper claim form will still be available.
Employee Assistance Program (EAP) –
Helps You with Personal and Professional Concerns
If you are currently enrolled in our employee group benefits, you are eligible to receive support from the EAP.
Information on our new EAP is available at: https://www.workhealthlife.com/sunlife
or by phone at 1-855-544-7722
What can you get help with?
- Parenting and Child Care
- Older Adults
- Midlife & Retirement
- Financial and Legal Issues
- Work Issues
- Health & Wellness
- Emotional Well-Being
For more information and to access the program, please contact Human Resources at email@example.com