Registering your Compass Card

You might want to register your Compass Card to protect your unused balance if your card is lost or stolen.

Below please find the Translink link to register your card:

https://www.compasscard.ca/RegisterCompassCard

They will ask for the compass card number
CVN code (which is on the back of the compass card)
Card name is optional (give your card a name (e.g. John UBC – instead of a number)

Then a check “I agree to the Compass Card Terms and Conditions of Use for creating an account”

Then follow the prompts.

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Municipal Pension Plan

Have you heard about our new monthly, free webinar Hot Topic? Focused on a different topic each month, you’ll learn about timely topics that will answer your questions so you can succeed at pension administration.

Join us Thursday, March 21 from 11 a.m. – 12 p.m.:

Learn more about the retirement process:
Tasks
Tools
Share with us and other employers
Pain points
Tips on how you have streamlined this process
What tools you find most valuable when reviewing and confirming reports
Ask questions

Registration
To register, email employer.outreach@pensionsbc.ca

Please share this invitation to staff or colleagues who might like to participate.

More information

Section 4 of the Employer Instruction Manual

If you have any questions please send an email to employer.outreach@pensionsbc.ca.

Thank you,
Employer Operations

Your pension experience… we make it easy!

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sunlife.ca/focusupdate

We’re making the online experience better for members In March, here’s what we’re adding on mySunLife.ca to make us even easier to do business with for you and your employees.

Pre-populating information on the Plan Member Disability Claim statement

We’re making the form easier to complete by pre-populating the employee’s address, member ID and policy number. The fields can be edited in case they’ve moved and need to update their address. Don’t miss out! You can give your employees the ability to submit online by using the standard Plan Member Disability Claim statement rather than a customized one. If your custom form includes only your policy number, company name and/or logo, talk to your Sun Life representative about changing to the standard form.

Linking to missing forms

To process a disability claim, we need information from you, the employee and the attending physician. If information is missing, we “pend” the claim. Now, when we’re missing information, we will let employees know what we need and we will provide a link to the missing form.

Our work improving the digital disability experience will continue in 2019 with improvements to the Group Benefits Absence and Disability application on the Plan Sponsor website. Watch for more details.

Service provider delisting update

Sun Life sometimes finds it necessary to disallow certain healthcare service providers, clinics, facilities or medical suppliers (all referred to as “provider” below) from claims processing and reimbursement in an effort to better protect your plan.

When Sun Life delists medical and dental service providers, clinics, facilities or medical suppliers, and pharmacies (referred to as the “provider” below), we no longer process or pay for claims for services or supplies obtained from that provider. These providers are placed on a Sun Life “delisted providers” list.

Delisted provider update

Our list has been updated. To view the newly delisted medical and dental providers and pharmacies, you must log in to your own password protected web page through mysunlife.ca and select the message for delisted providers.

We encourage you to check the list periodically so that you don’t unknowingly use a delisted provider, which would result in your claim being declined.

Why delisting a provider is necessary

It’s important that only eligible claims are processed and paid. It allows us to better protect you, your employer and your group benefits plan.

Helping plan members make better choices with the provider search tool

We know that finding the right health-care provider is not always an easy task. We’re here to help by empowering plan members to find a provider that meets their needs in a location that is convenient to them, all the while being able to request an appointment directly with that provider. By allowing them to make better choices based on cost and rating transparency, plan members can save money and ultimately live healthier lives.

In April, we will communicate with plan members via email to remind them that the provider search tool is available on mysunlife.ca and on the my Sun Life Mobile app.

Provider search not only allows plan members to find health-care providers to meet their needs, but this great tool can also be shared with family and friends, as it’s now accessible though Lumino Health – Canada’s premier network of health resources!

Provincial Dental Fee Increases for 2019

It’s that time of year when most provincial and territorial dental associations release their annual fee guides. Typically, there is an increase across the board for dental services performed by general practitioners. The information in provincial fee guides helps us establish reimbursement levels for the dental services your plan members receive.

The BC 2019 Provincial Dental Association Fee Guide saw a 2.15% increase overall effective February 1, 2019.

Questions?

Please call the Sun Life’s Client Care Center at 1-800-361-6212, Monday to Friday, 8:00 am to 8:00 pm ET.

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Employee Benefits Update:

As previously communicated, effective January 1, 2019 we have transitioned our benefit program to Sun Life Financial.

Your new Sun Life benefit packages and wallet ID card(s) were mailed to each home address on file. If you’ve yet to receive these items. Please let us know.

The welcome packages provide information on how to get setup online for enhanced plan member access and enhanced mobile app services as well as electronic claim submission services. A digital copy of the booklet has been provided to us if you want to review the information.

REMINDER: Claims Incurred Prior to January 1, 2019

Our current benefit program with GroupHealth and Manulife terminated on January 1, 2019. It is important that you submit any claims incurred before January 1st to GroupHealth and Manulife within 90 days (by March 31, 2019). Online services through Manulife will be discontinued after January 1st, however, manual claim submission by paper claim form will still be available.

Questions regarding the benefit transition may continue to be forwarded to the attention of Ernie Baatz at ernie@spectrumsociety.org or Naomi Holmes at naomi@spectrumsociety.org

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Employee Assistance Program (EAP) –
Helps You with Personal and Professional Concerns

If you are currently enrolled in our employee group benefits, you are eligible to receive support from the EAP.

Information on our new EAP is available at: https://www.workhealthlife.com/sunlife
or by phone at 1-855-544-7722

What can you get help with?

Parenting and Child Care
Education
Older Adults
Midlife & Retirement
Financial and Legal Issues
Work Issues
Health & Wellness
Emotional Well-Being

For more information and to access the program, please contact Human Resources at personnel@spectrumsociety.org

Image result for Employee Assistance Program images

Staff Links

Team News – March 15, 2019

Registering your Compass Card

Service provider delisting update

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