You can now submit medical-related COB claims on the my Sun Life mobile app.* Plan members can continue to make COB claims involving vision, drugs, or dental online at mysunlife.ca.

Changes like this are part of our ongoing mission to continually improve our digital experience.

What is Coordination of Benefits?

Coordination of Benefits is when more than one plan covers a person. COB lets plan members submit their claims and any remaining amounts to another plan. This allows them to get the maximum payment possible. This typically means an employee has coverage through their workplace plan and their spouse or partner’s workplace plan.

Check out our brochure that gives a step-by-step guide on submitting COB claims. This is accessible via the my Sun Life mobile app.

Tip:

Employees can learn more about Coordination of Benefits by signing in to mysunlife.ca > Benefits centre > Coordination of Benefits.

Questions?

Please call Group Benefits Client Care Centre at 1-800-361-6212, Monday to Friday,
8 a.m to 8 p.m. EST.

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