Here’s how Lumino Health Virtual Care helps keep your family healthy
You have a lot on your plate. When a family member gets sick, you need quick access to care.
Lumino Health Virtual Care, powered by Dialogue, provides you with access to nurses and doctors 24/7. Whether your child wakes you in the night with a fever, or your partner catches a cold on the weekend, you can get support from qualified health professionals quickly. After all, the sooner you can get a diagnosis, the sooner your family can get back to feeling like themselves!
How Lumino Health Virtual Care can help keep your family healthy
Get direct access to qualified health specialists like nurses and doctors when you need them
Prescription renewals, and refills made easy
Receive a diagnosis or prescription from the comfort of your home
Convenient consultations available 24/7 via phone, video, and text
Your family and dependents are covered
Receive specialist referrals and lab requests
For a fee, you can even talk to specialists like nutritionists to ensure you’re making the healthiest choices for your family.
Your health is important to your employer, that’s why they’ve included Lumino Health Virtual Care as part of your group benefits plan.
We’re committed to maintaining the privacy and security of your personal information. Dialogue doesn’t share your personal health information with Sun Life or your employer.
Share your perspectives about what “aging and living well” looks like, and could look like, for 2SLGBTQI communities in Canada and how our communities could be better supported to continue to live in community. We want to hear from you about your experiences, ideas, and directions for social support and policy change.
By asking about “aging and living well”, this national interview-based project seeks to expand understandings of aging in 2SLGBTQI communities beyond health alone and to open conversations about how 2SLGBTQI older adults can be better supported to continue to live in community. This focus means that we seek to increase understanding and recognition of the wide range of material considerations (such as housing, finances, etc.) and distinct experiences that characterize aging and living well for 2SLGBTQI older adults.
The study involves semi-structured interviews with 2SLGBTQI older adults over the age of 65 living across Canada. We aim to conduct interviews with 25-40 participants.
We invite interview participants who:
Identify* as Two Spirit, lesbian, gay, bisexual, transgender, queer, and/or intersex;
Are 65 years of age or older
Live in Canada
Have access to internet or a phone
Can participate in English or French
Are capable to provide consent
* Or anyone who identifies as a sexual orientation, gender identity/expression, sex characteristics (SOGIESC) minority
We especially welcome the participation of 2SLGBTQI older adults who are Black, Indigenous, and people of colour, and who live in rural areas.
We thank everyone for their interest in participating in this study. Please be aware that not everyone who expresses interest will be selected to participate: the research team will select participants to reflect a range of subject positions and identifications among 2SLGBTQI older adults across Canada, and our selection process will prioritize including at least two-thirds of participants from within these groups.
Interviews will be conducted from April to June 2021.
If you are selected and volunteer to participate in this study, you will be asked to do the following:
Complete a Recruitment Form to indicate interest in participation;
Participate in a 15-20 minute Introductory Meeting with a member of the research team over telephone, or using Tauria (an online video conferencing platform). In this meeting we will determine your eligibility for the study, seek informed consent, and ask some basic demographic questions.
Participate in a 1hour interview with a member of the research team.
As a sign of appreciation, each participant selected will receive a $50 Amazon e-gift card.
The results of this research will be used to help inform educational efforts and awareness campaigns, and inform programming and policy recommendations to better meet the needs of 2SLGBTQI older adults.
All engagement will take place over email, telephone, or using Tauria, an online video conferencing service. Only the interview will be audio recorded to ensure an accurate transcript of the conversation. With your permission, anonymous quotations may be used in publications and/or presentations.
This research study is being conducted by Celeste Pang, MA, PhD (candidate), Senior Research Officer, 2SLGBTQI Health, Aging, and Housing at Egale Canada, with Shirin Gerami, MA, PhD (candidate), Research Associate at Egale Canada. If you have any questions about the study, including the recruitment form, or have any concerns, please contact the research team at firstname.lastname@example.org, Celeste Pang at email@example.com or Shirin Gerami at firstname.lastname@example.org.
This project has been reviewed and approved by the Community Research Ethics Board. If you feel you have not been treated according to the descriptions in our information, or your rights as a participant in research have been violated during the course of this project, you may contact the Chair, Community Research Ethics Board, at: Community Research Ethics Office (Canada) Corp. c/o Centre for Community Based Research, 190 Westmount Road North, Waterloo ON N2L 3G5; Email: email@example.com Telephone: 1-888-411- 2736.
If you need technical assistance, please email the research team at firstname.lastname@example.org or call and leave a message at 4169466759 or toll free 1.888.204.7777 x6759. Please state your phone number in your message. We will get back to you. You may also express your interest by leaving a message for the research team (Celeste Pang or Shirin Gerami) at this phone number.
This research study is funded by the Slaight Family Foundation.
It is a great time to review the contents of emergency medical and earthquake kits in your home.
Are your water and food rations currently dated? Other items like glow sticks and batteries have expiry dates. It’s a good time to make sure everything is up to date.
Did you use some of the medical supplies during the year? Now is a great time to order replacement items. Please note that WCB First Aid Kits are required in all of the homes that are staffed.
Have there been changes in the number of people residing in your home? Do you need more or less supplies?
Have any of the people you live with changed their diets over the past year? Do you need to change the dietary foods in their earthquake kits?
If you need help with restocking your emergency medical and earthquake supplies please feel free to contact Judy Smith at email@example.com for assistance.
It is a good time to review all safety procedures in the home; making sure that exit routes are clear of debris, including accessing risk factors (for example, moving items on shelves that could fall and moving heavy items to bottom shelves instead of top shelves). Are all staff are familiar with where emergency care items are stored? Please review the following information from our policy manual with the staff and individuals you support. Include staff to join on skype or zoom if you cannot meet in person so everyone is familiar with this process.
We recommend obtaining and/or renewing your First Aid through St. John’s Ambulance with the Emergency First Aid Community Care course. If there is another course offered by a different provider, please contact Human Resources prior to enrolling to determine if it is equivalent and meets the basic requirements.
To obtain/renew through St John’s Ambulance, please call (604) 321-7242
Register yourself for Emergency First Aid Community Care.
If an employee does not have a valid first aid certificate upon hire, the fee to obtain or renew certification is the responsibility of the employee. Future renewal fees for active employees are covered by Spectrum.
If you are renewing your first aid, ask St. John Ambulance to invoice Spectrum Society
Let them know Spectrum Society will be paying for your course fee.
*St. John Ambulance may request authorization from Spectrum. Email firstname.lastname@example.org with the date/location you want to complete the course and we will call them to confirm your registration.
First Aid is a requirement for employment as indicated in ‘Policy 4: Requirements for Employment. Below is a link to Spectrum’s First Aid policy:
For employees renewing their first aid, please ensure St. John’s Ambulance (SJA) includes the CPR pocket mask with your first aid registration. If the CPR pocket mask is not included with your registration fee, SJA requires attendees pay for this on the day of course completion; you can save your receipt and submit it to Human Resources for reimbursement.