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Staff Access

Team News – August 12, 2019

Have you referred a New Hire to Spectrum?

Referrals are one of the best ways to recruit! We appreciate all of them, so please keep  sending them our way!

If you refer someone you know to Spectrum and they are hired and stay with us for 9 months, we’ll provide you with a $50 bonus as a thank you for sending us great people!!

Please make sure you let the person you’re referring know to mention you when they apply and come in for their interview. It’s also a good idea to email and give Human Resources a heads up.

Thank you!


Registering your Compass Card

You might want to register your Compass Card to protect your unused balance if your card is lost or stolen.

Below please find the Translink link to register your card:

  • They will ask for the compass card number
  • CVN code (which is on the back of the compass card)
  • Card name is optional (give your card a name (e.g. John UBC – instead of a number)

Then a check “I agree to the Compass Card Terms and Conditions of Use for creating an account”

Then follow the prompts.




August 8, 2019

Email campaign to promote a new provider search feature: Favourites

Sun Life is redefining benefits in the digital age with smart, accessible services that deliver better value and help benefit dollars work harder. We’ve added a new feature to our provider search tool. Plan members will now be able to mark any health-care providers they use as a “favourite” and view them all in one place.

Sun Life has delisted service providers

In an effort to better protect your plan, Sun Life sometimes finds it necessary to disallow certain health-care service providers, clinics, facilities or medical suppliers (all referred to as “provider” below) from claims processing and reimbursement.



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© Sun Life Assurance Company of Canada. All rights reserved, 2019.

Group Benefits are provided by Sun Life Assurance Company of Canada,
a member of the Sun Life Financial group of companies.


Employee Assistance Program (EAP) 

Helps You with Personal and Professional Concerns

If you are currently enrolled in our employee group benefits, you are eligible to receive support from the EAP.

Information on our new EAP is available at: 
or by phone at 1-855-544-7722

 What can you get help with?

  • Parenting and Child Care
  • Education
  • Older Adults
  • Midlife & Retirement
  • Financial and Legal Issues
  • Work Issues
  • Health & Wellness
  • Emotional Well-Being

For more information and to access the program, please contact Human Resources at

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