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Staff Access

Team News

The Spectrum office will be closed Thursday, September 30 in honour of the National Day for Truth and Reconciliation.

September 30 is the National Day for Truth and Reconciliation


COVID-19 –

“We are Recruiting for new members of the HandyDART Users’ Advisory Committee!

The South Coast British Columbia Transportation Authority (TransLink) is accepting applications for the 2022 HandyDART Users’ Advisory Committee (HDUAC) until October 1, 2021 at 11:59 p.m.

The purpose of the HDUAC is for HandyDART customers and their representatives to provide advice and guidance on HandyDART plans, programs and other initiatives, and to advise TransLink on matters to improve HandyDART service for customers. The HDUAC allows TransLink to hear directly from customers and stakeholders and ensure the service meets their needs.

HandyDART customers, or individuals who have direct experience working with them, are eligible to sit on the HDUAC. If you take a collaborative approach to improving the service, we encourage you to apply. Members serve for two-year terms, with the option to extend for a maximum term of four years. Members attend a minimum of four meetings per year, hosted by TransLink. Members are appointed by the TransLink Board.

Please note, that meetings are currently being held virtually, and this may continue for the foreseeable future.

For more information or to apply online, visit the Access Transit page or call 778-375-7665″.


Compass is coming to HandyDART on Oct. 1, 2021

Get ready to enjoy an improved transit experience with Compass Card, the reloadable farecard that works everywhere on transit in Metro Vancouver and soon on HandyDART starting Oct. 1, 2021.

Compass makes it easier to travel on transit with a tap of your card. Enjoy benefits such as AutoLoad for automatic balance top-ups and Balance Protection if your Compass Card is lost or stolen.

For more information and to get started:

  • Visit for detailed instructions or sign up for a training session.
  • Call Compass Customer Service at 604.398.2042.
  • Visit the Compass Customer Service Centreon Beatty St. at Stadium-–Chinatown Station.*

*Elevator and escalator access to and from the SkyTrain platform level will be unavailable due to construction until Fall 2021. The Compass Customer Service Centre is still accessible from Beatty St. For more information, call Customer Information at 604.953.3333.

Compass Information Workshops

Workshop Purpose/Description

Workshops will provide an overview of Compass on HandyDART, and walk participants through the steps you need to take to get ready for Compass on HandyDART.

Topics included:

  • Overview of Compass and the new fare structure
  • The 4 steps to get started with Compass:
    • Step 1: Purchase a refundable Compass Card (including information on how, where and what card to purchase).
    • Step 2: Register your Compass Card
    • Step 3: Add Stored Value and Set up AutoLoad
    • Step 4: Link your Compass Card and HandyDART account
  • What to do on a HandyDART taxi ride?
  • How to transfer to other modes of transportation (e.g. bus, SkyTrain and SeaBus)

Workshop Format 

Workshops are facilitated by our experienced Travel Training Manager and participants will be able to ask questions throughout the session.

Workshops are held virtually through Microsoft Teams. You do not need to download any additional software. Once you are signed up (see below), you will be emailed a link which you will click on to join the meeting.

There are sessions that include ASL interpreters also available.

Workshops will last approximately 1 to 1.5 hours (depending on the questions from participants).

How to Sign Up

You can sign up for these workshops by visiting our event booking page: Compass Information Workshops – sign up or by visiting

Alternatively, if you’re unable to book online, please call our Travel Training line at 604-953-3636.

Workshop Times and Dates

Workshops with ASL interpreters are available:

  • Friday, September 17 at 1pm
  • Wednesday, October 6 at 1pm

Sessions without ASL:

  • Tuesday, September 21 at 1pm
  • Friday, September 24 at 10am
  • Monday, September 27 at 10am
  • Thursday, September 30 at 10am
  • Wednesday, October 6 at 1pm
  • Friday, October 8 at 1pm
  • Tuesday, October 12 at 10am
  • Thursday, October 14 at 1pm
  • Monday, October 18 at 1pm
  • Wednesday, October 20 at 10am
  • Thursday, October 28 at 10am
  • Wednesday, November 3 at 1pm
  • Friday, November 12 at 10am
  • Tuesday, November 16 at 1pm
  • Monday, November 22 at 10am
  • Friday, November 26 at 1pm
  • Wednesday December 1 at 10am
  • Thursday, December 9 at 1pm
  • Tuesday, December 14 at 10am

Additional dates TBC –please contact our travel training manager at 604-953-3636 if you are interested in a future session. Alternatively, visit our event booking page as dates will be loaded as soon as they are confirmed.

Please feel free to connect with Jeriah Newman at 604-323-1433 extension 213 for assistance.

2021 Christmas Card Contest Poster:  ChristmasCardContestSubmit


RISE Community Groups and Workshops

For info or to register:

  • Email
  • Call Collingwood Neighbourhood House at 604-435-0323
  • Or ask a RISE Staff member

Spots are limited.  Registration required.

Please click these links below for further details:

Rise Groups

RISE Spring 2021 Workshops Info


ᐈ Earthquakes stock cliparts, Royalty Free seismic images | download on Depositphotos®

It is a great time to review the contents of emergency medical and earthquake kits in your home. 

Are your water and food rations currently dated? Other items like glow sticks and batteries have expiry dates. It’s a good time to make sure everything is up to date.

Did you use some of the medical supplies during the year?  Now is a great time to order replacement items.  Please note that WCB First Aid Kits are required in all of the homes that are staffed.

Have there been changes in the number of people residing in your home?  Do you need more or less supplies?

Have any of the people you live with changed their diets over the past year? Do you need to change the dietary foods in their earthquake kits?

If you need help with restocking your emergency medical and earthquake supplies please feel free to contact Judy Smith at for assistance.

It is a good time to review all safety procedures in the home; making sure that exit routes are clear of debris, including accessing risk factors (for example, moving items on shelves that could fall and moving heavy items to bottom shelves instead of top shelves). Are all staff are familiar with where emergency care items are stored?  Please review the following information from our policy manual with the staff and individuals you support. Include staff to join on skype or zoom if you cannot meet in person so everyone is familiar with this process.


When you have completed your Earthquake Drill please record this information on Sharevision.

Here is information from ShakeOutBC on how to do an earthquake drill: 


First Aid Work Stock Illustrations – 2,297 First Aid Work Stock Illustrations, Vectors & Clipart - Dreamstime

How to Register for First Aid:

We recommend obtaining and/or renewing your First Aid through St. John’s Ambulance with the Emergency First Aid Community Care course. If there is another course offered by a different provider, please contact Human Resources prior to enrolling to determine if it is equivalent and meets the basic requirements.

To obtain/renew through St John’s Ambulance, please call (604) 321-7242

If an employee does not have a valid first aid certificate upon hire, the fee to obtain or renew certification is the responsibility of the employee. Future renewal fees for active employees are covered by Spectrum.

  • If you are renewing your first aid, ask St. John Ambulance to invoice Spectrum Society
  • Let them know Spectrum Society will be paying for your course fee.

*St. John Ambulance may request authorization from Spectrum. Email with the date/location you want to complete the course and we will call them to confirm your registration.

First Aid is a requirement for employment as indicated in ‘Policy 4: Requirements for Employment. Below is a link to Spectrum’s First Aid policy:

For employees renewing their first aid, please ensure St. John’s Ambulance (SJA) includes the CPR pocket mask with your first aid registration. If the CPR pocket mask is not included with your registration fee, SJA requires attendees pay for this on the day of course completion; you can save your receipt and submit it to Human Resources for reimbursement.  

Please email your certificate of course completion to to have your file updated.

Please let Judy know if you have any questions or issues registering, by emailing